Visitation schedule till 31st July

Updated 08/07/2020
Due to the evolving COVID-19 situation, please look out for the latest updates on our website. We will also send out emails and text messages frequently to keep you updated..

Dear Family members of our residents,

Please find the visitation schedule for the next few weeks below. The latest schedule can also be found on our online booking portal by clicking the green button above. Please note that the schedule may be subject to changes as directed by MOH as and when they give a directive. We deeply appreciate your patience and cooperation. Thank you. 


1. Booking of Visiting time slots till 31 July 2020

*Only the specific level will be open for booking on the specified date.

eg. 1. Only Residents in Level 2 will be able to receive visitors face-to-face on Fri, 19 June. Residents from other levels will not be able to receive face-to-face visitors on 19 June.
eg. 2. Only Residents in Level 3 will be able to receive visitors face-to-face on Sat, 20 Jun. Residents from other levels will not be able to receive face-to-face visitors on 20 Jun.

**Please note that you will need to make a booking before coming to TLR. We apologise that we will not be able to allow any visitor who has not made a pre-booking to enter. We appreciate your strict compliance to this.

Timeslots open for booking are as follows with a maximum of 3 visitors per timeslot. Please make an online booking for the face-to-face visit by clicking on the green button at the bottom of this page. Alternatively, you can call us at 64516300 for assistance with the bookings.

2. Guidance for face-to-face visits

a. Each resident can have 2 designated visitors, but only 1 designated visitor is allowed to visit per resident at any one time. Each visit will be limited to 30 minutes each time. Please note that each resident can be visited once per day and each visit should only have one designated visitor. Should the second designated visitor want to visit your resident, kindly book a second visit slot on a separate date. Thank you for your understanding.
b. All visitors will be screened for travel, health and contact history and to use SafeEntry. Anyone with flu-like symptoms (cough, runny nose) or had close contact with any Covid patient will not be allowed to enter.
c. All visits will be held at the designated area in Level 1 and a safe distance (at least 1 metre) must be maintained from all other residents and their visitors.
d. Visitor must don mask at all time and practice hand hygiene before and after each visit. Where possible, resident will also wear mask during visits.

3. Video chats or phone calls still available to all daily

Video chats and phone calls are still available. Please email us at [email protected] to schedule the video/phone call. WhatsApp, Zoom, Facetime, normal voice calls are available to all residents.

We know that this new measures may bring about much inconvenience but we sincerely ask for your understanding and cooperation during this time. The measures will be progressively relaxed if we are able to manage the situation well. Please feel free to contact Phooi Ling or Galye at [email protected] or 64516300 for any assistance.